ACARA Jobs
Customer Care Coordinator
Apply- ID: 553762
- Posted: 9/11/2025
- Location: Cary, NC
- Category: Admin - Customer Service / Call Center
- Job Type: Temporary
- Duration: 9 - 12 Months
Are you an Customer Care Coordinator looking to join one of the top companies in the Manufacturing Industry?
Are you looking to further your career and grow?
Do you have experience in Computer operating, MS Office software like Word, PowerPoint, Excel and Outlook?
If you answered yes to those three questions, then apply today!
Acara Solutions seeks highly qualified candidates to work Remotely with our client in Cary, NC. Interested?
Here's what you'd do:
- This position needs engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs.
- Building working relationships with these key stakeholders is critical for success in this role.
- You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
- You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
- You own customer communications E2E for all service events.
- You navigate complex discussions with customers when scheduling appointments.
- You manage and apply prioritization logic that aligns with customer commitments.
- You own the deployment of field resources; is the decision maker, coordinates with field management displaying influencing & collaborative skills.
- You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
- You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
- Support with service engineers and strategic partners.
Here's what you'll get:
Pay: $33.65/ hr.
Hours: 40 hrs/Week. (2nd shift).
Length: Contract (12 months).
Sound like a good fit?
APPLY TODAY
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
- High School Diploma or GED.
- Minimum 2 years of experience in Computer operating, MS Office software like Word, PowerPoint, Excel and Outlook.
- Minimum 2 years of experience in customer care.
- Minimum 2 years of experience in SAP, and Magellan Genesis phone system.
- Bachelor's Degree.
- Knowledge of SAP.
- Good communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
- Ability to support complex projects and determine the critical path to improve timely performance is essential
- Ability to independently perform important areas of standard professional level work that typically needs processing and interpreting more complex, less clearly defined issues
- Good organizational and time management skills with exceptional attention to detail.
- Ability to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
- Self-starter, self-motivated, high level of initiative, embraces an ownership culture
- Customer facing experience.
- Experience in medical device or healthcare environment.
- Reliable Internet capabilities.
- Critical thinking.
- Active listening.
- Communication, clear and proficiently in English.
- Empathy and understanding of customer needs.
- Conflict resolution.
- Multi-tasking.
- Conflict management skills, ability to handle difficult conversations.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
- 15% Travel annually for continuous training & education.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.