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401k/S125 Service Associate I

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  • ID: 556257
  • Posted: 12/24/2025
  • Location: Rochester, NY
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Are you a 401 (k)/S125 Service Associate I looking to join one of the top companies in the Business Process Outsourcing industry?

Are you looking to further your career and grow?

Do you have experience in client or customer service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Rochester, NY. Interested?

 

Here's what you'd do:

  • Under significant guidance and direction, provides customer service for the client's products in the S125 Client Service Center.
  • Uses prescribed guidelines to ensure good customer relations are maintained, and participant and client claims and complaints are resolved fairly, effectively, and per the client's policies and procedures.
  • Handles inbound calls from active and terminated participants/employees of the client Insurance Agency clients
  • Handles inbound calls from client/employer plan administrators
  • Provides education on S125 products, client policies & procedures, or Internal Revenue Service guidelines & regulations
  • Escalates tasks or documentation to other teams within the client Insurance Agency
  • Develops and maintains a basic working knowledge of the client products
  • Uses systems and software packages, which may include Human Resources Information System (HRIS), Salesforce, Flex, Core Advanced, and Operational Reporting System (ORS)
  • Documents all interactions, performs data entry, and maintains strong prioritization and organization
  • Delivers quality service to clients via phone, email, chat, and other avenues

 

Here's what you'll get:

Pay: $18.00 /hr.

Hours: 40 hours/week.

Length: Temp (6 Months).

 

Sounds like a good fit?

APPLY TODAY

 

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider. We help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

 
Job Requirements
 
Required Skills / Qualifications:
  • High School Diploma or GED.
  • Minimum of 1 year of Client or customer service experience.

Preferred Skills / Qualifications:
  • Associate Degree.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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