ACARA Jobs
Order Processing Specialist
Apply- ID: 556375
- Posted: 2/13/2026
- Location: Buffalo, NY
- Category: Admin - Customer Service / Call Center
- Job Type: Direct Placement
- Duration: Direct Placement
Description
Acara Solutions is seeking an Order Processing Specialist to join our client in Buffalo, NY!
This role is the first point of contact for all internal business units, supporting order entry, processing, and resolution of complex customer requests. The ideal candidate has an industrial background, is analytical, proactive, and adaptable, with a strong focus on customer satisfaction. Reporting directly to the Operations Manager, this role will works with the Purchasing, Logistics, Warehouse department to ensure customers' needs and company goals are met.
Type: Direct Hire
Schedule: Monday-Friday 8AM to 5PM, 100% onsite
Pay: Up to 26/HR
Key Responsibilities:
- Use Freshservice to receive, input, track, and resolve customer requests
- Use automation and workflows to ensure tickets are handled efficiently
- Communicate clearly and provide support to keep customers satisfied
- Review and process orders accurately to prevent errors and delays
- Provide excellent service to internal customers and guide them through processes
- Adapt to changing processes and help improve order management workflows
- Handle escalations like credit requests, discounts, mispicks, or technical issues, working with other teams as needed
- Track order volume, requests, and performance
Job Requirements
Required Skills / Qualifications:
- High school or equivalency; Associates degree in Business, Communications or equivalent, preferred
- Previous customer service, inside sales, or administrative/clerical experience preferred
- Ability to use MS-Office, MS-Outlook, and ERP business systems
Preferred skills/Qualifications:
- Experience in industrial, manufacturing, or operational settings is preferred
- Familiarity with ERP systems and order management processes is a plus
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.