ACARA Jobs
Customer Services Support Operator
Apply- ID: 558450
- Posted: 3/23/2026
- Location: Buffalo Grove, IL
- Category: Admin - Customer Service / Call Center
- Job Type: Temporary
- Duration: 6 - 9 Months
Description
Acara Solutions seeks highly qualified candidates to work Hybrid with our client in Buffalo Grove, IL.
Interested send resume to Stoneh@acarasolutions.com
Here's what you'll get:
Hours: 40 hrs/Week. (1st shift).
Pay Rate: $25.00 / hr
Length: Contract (9 months with High potential to convert)
Here's what you'd do.
- Provide exposure to HVAC/Building Automation & Fire Safety customer segments.
- Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.
- Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions within the client.
- Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.
- Execute SAP daily transactions, which include order entry, status, returns, credits, debits, and quotes.
- Provide user support on the client's online catalog and ordering platform.
- Research issues and questions using available information and resources.
- Identify, redirect, and escalate problems to appropriate resources per customer support procedures.
- Fully utilize CRM, logging all customer contacts with thorough details.
- Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection, and timely order status resolution.
- Monitor and support on-line real time chat requests.
Sound like a good fit?
APPLY TODAY at Stoneh@acarasolutions.com
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider—we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.
Job Requirements
Required Skills / Qualifications:
- High School Diploma or GED.
- Minimum 2 years of experience in Customer Support.
- Minimum 2 years of experience in Microsoft Office applications.
Preferred Skills / Qualifications:
- Associate Degree.
- Bachelor's Degree.
- Prior exposure to the HVAC/Building Automation & Fire Safety customer segment.
- SAP experience
- Salesforce experience
- Verbal and written communication skills in English.
- Ability to address customer inquiries/escalations.
- Professionalism and excellent customer service skills.
- Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
- Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a 'U.S. Person', as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.