ACARA Jobs

Are you an Accounts Receivable and Billing (ARB) Specialist looking to join one of the top companies in the Energy and Gas industry?

Are you looking to further your career and grow?

Do you have experience in billing operations, account analysis, or utility services?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in San Antonio, TX. Interested?

Here's what you'd do.

• Conducts research for slow/dead meters and inactive accounts registering consumption (COMSR) and completes the necessary processes in SAP.  
• Installs, removes, or replaces meters (Device Management in SAP) to address IDoc (Intermediate Document) errors and other errors due to field meter work not processing in the system. 
• Duties are varied with substantially complex responsibilities and involve troubleshooting or resolving diverse issues and problems. 
• Documents all accounts where billing inaccuracies were found and estimates using a daily average to make the necessary account/billing adjustments. 
• Resolves customer final bill disputes by performing investigations involving account research, premise research, and public information records research. 
• Performs research and analysis on residential, commercial, industrial, and municipal customers to ensure accurate billing using various production systems, including UIQ, EIP, SAP, MDS, and WMIS.
• Obtains over-the-air meter reads for unfulfilled meter read orders, searches for non-communicating AMI meters, investigates high/low demand and consumption failures, and resolves.  
• Explains inaccurate meter registration adjustments and other billing adjustments to customers over the phone. 
• Reverse utility bills and re-bill accounts, as well as issuing move-ins and move-outs for customers according to established procedures. 
• Under limited supervision, plans, conducts, and supervises assignments. 
• Maintain records and compile detailed financial and operational statistics for monthly reporting.
• Assists Walk-ins, Call Center, and Meter Reading as needed, by assisting client customers with information regarding customer accounts, consumption data, and meter data. 
• Remotely executes synchronization (syncing the various systems for AMI Meters) to address issues during the field AMI meter installation process or the switched meter process. 
• Process tax-exempt requests and ensure that state compliance requirements are met. 
• Process requests from our owner (City of San Antonio) to bill for city services timely and accurately.
• Advises customers of necessary actions and strategies for bad debt repayment. 
• Works cross-functionally with upstream Meter-to-Cash stakeholders to include Electric & Gas Meter Shops, Meter Reading, Silver Spring Networks, and Siemens eMeter on root cause analysis to address recurring issues/errors. 
• Exposure to a volatile work environment, including irate customers, escalated requests from upper management, and special projects. 
• Perform research and analysis of final/inactive accounts with outstanding balances to identify potential matches and transfer to active accounts. 
• Coordinates and leads meetings, training sessions, events, and presentations. 
• Updates and creates procedural documents as needed. 
• Performs other duties as assigned.

Here's what you'll get:

Hours: 40 hrs/Week. 

Length: Contract (12 months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.