ACARA Jobs
IT Customer Services Specialist
Apply- ID: 558728
- Posted: 4/1/2026
- Location: Melbourne, FL
- Category: IT - Information Technology
- Job Type: Temp to Direct
- Duration: 6 - 9 Months
Description
Are you an IT Customer Services Specialist looking to join one of the top companies in the Aerospace and Defense industry?
Are you looking to further your career and grow?
Do you have experience in IT asset management, in a warehouse, distribution, or logistics environment?
If you answered yes to those three questions, then apply today!
Acara Solutions seeks highly qualified candidates to work onsite with our client in Melbourne, FL. Interested?
Here's what you'd do:
- Seeking an IT Asset Management Processor who will be responsible for hands-on processing of IT assets throughout the disposition lifecycle, including receiving, unpackaging, evaluating, tracking, sanitizing, and preparing hardware for compliant shipment or final disposition.
- This role supports secure and accurate execution of IT asset management and IT asset disposition (ITAD) activities in a warehouse/logistics environment, with a strong emphasis on policy compliance, inventory accuracy, data protection, and safe material handling.
- The position needs adherence to internal IT asset management and media sanitation processes, including proper chain of custody, serial number tracking, and approved media destruction or sanitization methods prior to final disposition.
- The role also supports packaging and palletizing of IT assets such as laptops, desktops, servers, peripherals, and storage devices in preparation for shipment.
- Receive, unpackage, inspect, and evaluate incoming IT assets for condition, completeness, and processing requirements.
- Scan and record device serial numbers and asset details in ServiceNow to maintain accurate inventory and lifecycle records.
- Maintain chain of custody and processing documentation for IT assets through each stage of handling and disposition.
- Perform media sanitization and/or destruction activities (including operation of industrial HDD shredding equipment) in accordance with approved internal procedures and security requirements.
- Control and track removable media devices to ensure compliance with internal handling requirements and prevent unauthorized storage or transport of data.
- Palletize, package, label, and stage IT hardware for final disposition shipment using approved packing methods and materials.
- Support warehouse organization, storage management, and general logistics activities related to IT asset processing.
- Identify and escalate discrepancies, damaged equipment, policy deviations, or safety concerns to leadership.
- ServiceNow HAM is designed to support end to end-to-end hardware lifecycle management and asset task automation.
Here's what you'll get:
Hours: 980 - Reg - 1st shift.
Length: Temp to hire (8 months).
Pay Rate: $25 - $28/hr.
Sounds like a good fit?
APPLY TODAY
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Job Requirements
Required Skills / Qualifications:
- High School Diploma or GED.
- Minimum of 1 year of experience in IT asset management, in a warehouse, distribution, or logistics environment.
- Minimum of 1 year of experience with IT asset management processes, including receiving, tracking, inventory control, and disposition preparation.
Preferred Skills / Qualifications:
- Strong knowledge of IT hardware (laptops, desktops, servers, storage drives, peripherals, and related components).
- Strong working knowledge of ServiceNow for asset tracking, updates, and record maintenance.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced operational environment.
- Ability to follow documented procedures, security requirements, and safety protocols consistently.
- Excellent Communication Skills.
- Experience with ServiceNow IT Asset Management / Hardware Asset Management (HAM), including asset lifecycle tracking, disposition workflows, and inventory record maintenance.
- Familiarity with IT asset disposition (ITAD) and media sanitization best practices, including approved wipe and destruction methods aligned to NIST SP 800-88 guidance (for example: clear, purge, destroy concepts).
- Experience using barcode scanners, handheld devices, or warehouse inventory systems for serial number capture, asset intake, and inventory accuracy.
- Experience operating material handling equipment (such as pallet jacks, Forklifts and other approved warehouse equipment) in accordance with site training requirements and safe work practices; OSHA warehousing guidance highlights material handling and ergonomics as key risk areas.
- Experience maintaining chain-of-custody documentation and audit-ready records for asset receipt, movement, sanitization, and final disposition.
- Prior experience supporting high-volume asset processing environments, such as PC refresh, depot operations, logistics staging, or PCaaS-related device handling.
- Basic hardware triage and evaluation skills, including identification of device types, storage media, physical damage, and reuse/disposition readiness.
- Familiarity with compliance-driven operational environments (for example, ISO 27001-aligned controls, documented SOPs, and internal audit expectations).
- Strong coordination and communication skills for working across ITAM, logistics, security, and EHS teams.
- Demonstrated continuous improvement mindset, with the ability to identify process bottlenecks and recommend practical workflow improvements.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
- Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a 'U.S. Person', as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.
- This position is a hands-on warehouse/logistics role with frequent continuous manual material handling.
- The employee must be able to regularly lift, lower, push, pull, and move IT equipment, including items weighing up to 50 lbs. independently and heavier items with team-lift assistance or mechanical lifting equipment, in accordance with company EHS procedures and safe work practices.
- Duties may include repeated bending, stooping, reaching, standing, and walking throughout the shift.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.