Order Management Support B

  • ID: 524596
  • Posted: 3/15/2023
  • Location: Grand Rapids, MI
  • Category: Pro - Sales
  • Job Type: Temporary
  • Duration: 3 - 6 Months


Acara Solutions is looking for Order Management Support for our client located in Grand Rapids, MI.

  • In this position, the candidate will act as the primary customer point of contact for inquiries, problem resolution, order entry, quoting, schedule changes, credit issues, warranty administration, online technical publications administration, and AOG support for clients.
  • They will submit quotes for the price and availability of the client's standard products based on inventory levels or production availability.
  • In addition, they will review all customer purchase orders for production items after resolving specific conditions, acknowledges purchase orders with negotiated terms and conditions, and advise the status of open orders to the customer.
  • They will also be responsible for insuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished.
  • Take ownership of the RMA/Part 21 process and assist other Order Admins with processing any/all open orders as they occur.
  • Document/improve the current process in order to help maintain customer-established TAT (Turnaround times).
  • Ensure export control requirements are being met as they relate to the Customer Support Administrator position.
  • Takes the lead to improve the way we do business with all Customers. Identify, recommend, and implement innovative process improvements.
  • Ensures SOPs are updated upon completion of process improvement projects.
  • Participates in business-to-business capabilities through website enhancements and E-commerce upgrades.
  • Manages customer relationships beyond current business activities by developing relationships with Customers.
  • Will be responsible for all interfaces between client Products and customers regarding contract/PO matters.
  • Can manage customer conflict with tact to ensure a win-win solution.
  • Maintains current customer files and archives files and correspondence greater than one year old.
  • Assists other Order Management administrators when required.
  • Provides support to Regional Sales Managers and proactively communicate sales activity.
  • Responsible for performing job duties in a manner consistent with established clients' Ethics and Standards.
  • Responsible for working in a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses.
  • Develop and process dealer agreements with the necessary management approvals.
  • Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations.
  • Works in Excel, specifically developing pivot tables, charts, and formulas.

Pay and Benefits:

  • The Salary for this position is between $17.00 and $22.00 per hour (Max Pay rate).
Job Requirements

Required Skills / Qualifications:
  • High school diploma or GED
  • Minimum of 6 years' Experience with customer account management and purchase order reviews

Preferred Skills / Qualifications:
  • Associates Degree
  • Demonstrates thorough knowledge of MRP systems and will become knowledgeable with client MRPs as it relates to the Order Management function.
  • Demonstrates empowerment, ownership, and accountability throughout all aspects of the Order Management position.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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