Customer Service Representative

  • ID: 524680
  • Posted: 3/17/2023
  • Location: Rochester, NH
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temp to Direct
  • Duration: 3 - 6 Months


Acara Solutions is looking for a Customer Service Representative for our client in Rochester, NH

  • Call and greet customers from a lobby queue system
  • Processes all information, requests, documents, and money transactions
  • Performs all assigned tasks as quickly and accurately as possible
  • Handles customer settlements, escalations and disputes as needed
  • Follows all established policies, procedures, and written/verbal instructions
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
  • Answers all inquiries related to fare media
  • Provides in person customer service handling cash transactions daily
  • Reconciles cash drawer at the end of each shift
  • Reconciles personal assigned inventory at each shift
May need to conduct weekly or monthly inventory audits as requested
Job Requirements

Required Skills / Qualifications:
Customer Service Experience
Preferred Skills / Qualifications:
Microsoft Office

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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