ACARA Jobs
DeskTop Support Specialist
Apply- ID: 531355
- Posted: 9/14/2023
- Location: University Park, FL
- Category: IT - Information Technology
- Job Type: Direct Placement
- Duration: Direct Placement
Description
Are you a Desktop Support Specialist with experience hands on experience in help desk operations or call center support for windows-based systems?
Do you have knowledge of desktop software, Microsoft Intune, and Autopilot, and Enterprise office 365?
If you answered yes, please apply today!
Acara Solutions is seeking a direct hire Desktop Support Specialist for a commercial real estate company located in Sarasota, FL.
Direct hire, 100% onsite
Monday-Friday 8AM to 5PM
Responsibilities:
- Assist all Associates, including Executives, in the use of business computers and networks.
- Builds, installs, services, and repairs business computers and software.
- Connects business computers and other peripherals to existing data networks.
- Liaises with 3rd party vendors to communicate knowledge of system and network compatibility and to communicate needs
- Troubleshoots and resolves more complex and time-consuming hardware and application incidents.
- Escalates tickets requiring additional support from a developer or 3rd party vendor.
- Addresses incidents using remote support tools or desktop visits.
- Deploys software updates to the desktop as approved; verifies the licensing requirements and confirms prerequisites are in place.
- Verifies that software installation is successful, and that the software is functional.
- Maintains advanced knowledge of software delivery tool and assists with creating desktop standards.
- Maintains knowledge documentation, coaches and trains less-experienced technicians on issues and procedures.
- Research nonstandard software requests and makes appropriate recommendations as needed.
- Performs daily reporting on ticketing activity and ensures that tickets are categorized correctly.
Job Requirements
Required Skills / Qualifications:
- Minimum of 5 years of experience in Helpdesk operations or Call Center Support for all Windows-based system
- Expert knowledge of desktop software, Microsoft Intune, and Autopilot (Windows 10, Microsoft Office Suite, experience with ticketing software, Anti-Virus, Adobe Acrobat, Printing)
- Enterprise Office 365 in a hybrid federated deployment (Azure Active Directory Services, Exchange, SharePoint, OneDrive, Teams)
- In-depth knowledge of writing and running scripts in PowerShell
- In-depth knowledge of iOS and Android configuration
- Strong understanding of TCP/IP, DNS, and LAN/WAN
- Strong understanding of Software Development Life Cycle (SDLC)
- Strong competency in front-line PC support, including the ability to handle inbound phone requests through troubleshooting and resolution
Preferred Skills / Qualifications:
- Associates degree or appropriate combination of education and related experience preferred
- Information Technology Infrastructure library (ITIL) certification preferred or willingness to obtain within first year of employment
- HDI Support Center Team Lead (HDI-SCTL) certification preferred
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.