Customer Management Specialist

  • ID: 531416
  • Posted: 9/15/2023
  • Location: Alpharetta, GA
  • Category: Pro - Professional
  • Job Type: Temp to Direct
  • Duration: 9 - 12 Months


Are you a Customer Management Specialist who is looking to join one of the top companies within the Aerospace and Defense Industry?

Are you looking to further your career and grow?

Do you have experience with ERP business systems?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite with our Client in Alpharetta, GA. Interested?

 Here's what you'd do:

  • Responsible for managing Maintenance Repair and Overhaul (MRO) orders and coordinating with the repair team to meet customer requirements and on-time delivery goals. 
  • Contribute to the achievement of departmental goals and operating plans. 
  • Analyze processes, identify problems, and develop recommendations for improvement to meet customer requirements. 
  • Work closely with Customers, Manufacturing, Quality, Engineering, Program Management, Contracts, Finance, and Business Development team members. 
  • Analyze data from multiple sources for trends and predictive conclusions, providing insight for planning and forecasting decisions. 
  • Complete routine report-outs for orders, revenue, operating income, and other performance metrics. 
  • Participate in the development of business intelligence tools.
  • Repair order management in alignment with manufacturing procedures and work instructions
  • Customer communications for sales, order management, material management, scheduling, and order fulfillment
  • Internal communication and project management for scheduling, order fulfillment, and issue resolution
  • Contract and Purchase Order management
  • MRO business analysis and reporting
  • Estimate at Completion (EAC) management, forecasting, and estimating
  • Export control for international business.

Here's what you'll get:

Pay: $40.00/hr. to $50.00/hr.

Hours: 9/80.1st Shift

Length: Contract to Direct. (12 Months)

Sound like a good fit? 



About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills / Qualifications:
  • Bachelor's Degree.
  • Minimum of 4 years experience with ERP business systems
  • Minimum of 4 years experience with the Microsoft Suite of applications.

Preferred Skills / Qualifications:
  • Masters' Degree
  • Experience with data mining, applied analytics, and forecasting tools such as CRM, Tableau or Power BI, and others
  • Experience with continuous improvement, process waste elimination, and lean six sigma terminology and concepts.
  • DOD experience
  • Broad knowledge of customer service, order management, and project management in a defense contractor environment
  • Results driven, solution oriented, with growth mindset and characteristics
  • Self-motivated, analytical, and strong data analysis capabilities
  • Very detail-oriented while working multiple programs and issues daily
  • Demonstrated success working in a team environment
  • Written and oral communications
  • Intermediate expertise with MS Excel functionality, including VLOOKUP, formulas, macro enabled workbooks, and more
  • Familiarity with defense contracts, statements of work, and common terms

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  • Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a 'U.S. Person', as defined in ITAR clause 120.15.  A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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