Card Specialist

  • ID: 531527
  • Posted: 9/19/2023
  • Location: Melbourne, FL
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temp to Direct
  • Duration: 3 - 6 Months


Are you a Card Specialist looking to join one of the top Consumer Banking industries?

Are you looking to further your career and grow?

Do you have experience in customer service/support?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work on-site with our customers in Melbourne, FL. Interested?


Here's what you'd do: 

  • Our Card Specialist supports the Visa and MasterCard programs, including resolving disputes or lost and stolen cards.
  • They act appropriately to protect the client and members against fraudulent or counterfeit card transactions, card ordering/reordering, card production, file maintenance, staff and member requests, and account adjustments.
  • They will act as a representative of the client and provide exceptional quality service for all members.
  • Produces client debit and credit cards for mailing securely and accurately.
  • Researches and destroys returned card mail and notes the member's account. 
  • Reviews and researches the credit and debit card reports for exceptions that need manual posting to a member's account.
  • Provides verbal authorizations to merchants when electronic approvals are unavailable.    
  • Verifies and processes the card order file daily.
  • Reviews and processes reports.
  • Assists members to maximize credit, debit card usage and minimize fraudulent transactions.
  • Activities can consist of card activations, locked PINs, travel memos, adding and removing blocks, and following up with members when an alert is generated,   
  • Reviews alerts and completes all necessary forms.
  • Follows client procedures and regulations established by Visa and MasterCard related to disputed transactions, chargebacks, re-presentments, lost or stolen cards, and fraudulent activity.    
  • Research discrepancies reported by staff or members promptly, using the Fiserv Client Central website for corrective action.
  • Informs staff or the member of the action taken to comply with Regulation E and VISA/MasterCard Regulations.  
  • Performs file maintenance on member accounts to ensure accurate records are maintained on the Fiserv system and in the Electronic Warning Bulletin.   
  • Processes various card-related transactions, including settlement exceptions, Late Fee refunds, credit card payments, cash advance reversals, closing a credit card, cash-back accruals, and any other card-related transaction or maintenance tasks assigned.
  • Refunds service fees and finance charges.
  • Maintains new account numbers from Fiserv for each BIN.
  • Reviews returned mail and files accordingly.
  • Adheres to the Card Services Procedure Manual, suggests updates and revisions, and ensures the accuracy and consistency of debit and credit card-related procedures.
  • Interaction is with a limited variety of people inside and outside the organization.  Communications are of moderate difficulty. 
  • Contact with others may involve some details and brief dialogues and exchanges of information.
  • Interactions involve dealing with situations that are slightly complicated or stressful.


Here's what you'll get:

Pay: $16.43/hr.

Hours: 40hrs/week.

Length: Temp to Direct.


Sound like a good fit?



About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Here's what requirements you'll need:
High School Diploma or GED.
  • Minimum of 1 year experience in customer service/support. 

Here's what sets you apart from other candidates that our clients prefer:
Previous debit and credit card processing experience.
  • The job needs a limited to moderate number of interpersonal skills.
  • Knowledge of credit card lending criteria, products, rates, processes, procedures, and policies. 
  • Demonstrated knowledge of credit card regulations. 
  • Effectively use spreadsheet, database, and word processing software and other credit card-specific software.  
  • Ability to analyze and research credit card transactions. 
  • Ability to prioritize and organize job tasks and to perform multiple tasks simultaneously.  
  • Ability to carry out detailed written and oral instructions.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • Work needs light or a low amount of physical exertion.
  • The need for physical stamina and endurance is of minimum or low significance.
  • Body movement usually involves sitting and intermittent walking.
  • No adverse environmental working conditions.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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