PIA P&C Support Specialist

  • ID: 539618
  • Posted: 6/21/2024
  • Location: Rochester, NY
  • Category: Admin - Administrative
  • Job Type: Temporary
  • Duration: 3 - 6 Months


Are you a PIA P&C Support Specialist who is looking to join one of the top companies within the Business Process Outsourcing Industry?

Are you looking to further your career and grow?

Do you have experience in customer service or insurance?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work On-Site with our Client in Rochester, NY. Interested?

Here's what you'd do:

  • Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products workers&rsquo compensation ERISA bonds BOP EPLI 
  • Maintains a high level of knowledge concerning the products and services supported by the client's Insurance Agency 
  • Assists external users of the technical products by answering questions and solving problems involved with their use. 
  • Identifies, investigates, and researches user questions and problems.
  • Refers unresolved issues to technical or professional personnel for follow-up as needed.
  • Researches and resolves product and service issues related to the Property & Casualty suite of products from any internal or
    external clients. 
  • Responds to inbound calls and places outbound calls as needed by the business unit relating to the Property & Casualty suite of products or the Workers&rsquo Compensation Payment Services
  • Maintains an accurate recording of all internal and external communication. 
  • Exhibits comprehensive knowledge of the client's Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction. 
  • Develops enhancements to existing or new processes and procedures while making the necessary recommendations to management. 
  • Maintains and manages positive and professional relations with clients' insurance carriers and internal/external clients to ensure client satisfaction. 
  • Responds to all client inquiries using multiple software applications and carrier and bureau websites. Internal applications include HRIS (human resource information system) and the Online Reporting System. Stays abreast of changes regarding various internal product offerings, regulatory changes, policy changes, and insurance industry developments to support client satisfaction. 
  • Participates in assigned projects or needed training.
  • Other duties as assigned. 


Here's what you'll get:

Pay:  $17-$18/hr.

Hours: 40hr/week

Length:  Temporary (5 Months)


Sound like a good fit? 



About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills / Qualifications:
  • High School Diploma or GED 
  • Minimum of 2 years experience in customer service or insurance.

Preferred Skills / Qualifications:
  • Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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