ACARA Jobs
MEMBER SERVICE REPRESENTATIVE
Apply- ID: 542153
- Posted: 8/5/2024
- Location: Greenwood Village, CO
- Category: Admin - Customer Service / Call Center
- Job Type: Direct Placement
- Duration: Direct Placement
Description
Acara Solutions is looking for Member Services Representative in Denver, Colorado for a leading benefit administrator for specialty medication pharmaceuticals.
Pay:$20-$22
Duration: Direct Hire
Location: Denver, CO for the first 8 weeks, then remote.
Job Responsibilities:
This position is primarily responsible for providing excellent customer service and member support, taking inbound phone calls, and enrolling qualifying members into a copay assistance program. Assisting members in navigating the complexities and high costs of specialty medications pharmaceuticals to result in cost savings.
Here is what you will do:
- Learn fundamentals of health insurance plans and pharmacy benefits.
- Take incoming calls from members, identify and resolve questions or issues that arise regarding the prescription benefit plans and plan coverage.
- Assist members in enrolling into appropriate manufacturer copay assistance programs to help them reduce their out-of-pocket cost for specialty medications.
- Provide member support to answer questions regarding insurance benefit information and the copay assistance program
Job Requirements
Required Skills / Qualifications:
High School Diploma or GED required.
* 3+ years of customer service experience or call center experience.
* Must be available to work three (3) evening shifts until 8:00pm and/or 9:00pm.
* Strong work ethic, positive attitude, and commitment to high performance standards.
* 3+ years of customer service experience or call center experience.
* Must be available to work three (3) evening shifts until 8:00pm and/or 9:00pm.
* Strong work ethic, positive attitude, and commitment to high performance standards.
Preferred Skills / Qualifications:
- Salesforce experience
- Medical/Pharmaceutical knowledge
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.