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Service and Installation Manager

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  • ID: 548365
  • Posted: 3/6/2025
  • Location: Barrie, ON
  • Category: Pro - Professional
  • Job Type: Direct Placement
  • Duration: Direct Placement

Description

Service and Installations Manager

 

Job Title: Service and Installation Manager – Patient Lifts

 

Location: Remote

 

Job Summary:

Our company is seeking a skilled and experienced Service and Installation Manager to oversee the installation, maintenance, and repair of patient lifts and mobility equipment. This role requires strong leadership, technical expertise, and excellent customer service skills to ensure high-quality service and compliance with safety regulations.

 

Key Responsibilities:

 

1. Service & Installation Management:

  • Oversee the installation, maintenance, and repair of patient lifts and related mobility equipment.
  • Ensure all installations and repairs meet industry and safety standards.
  • Conduct inspections and quality checks on completed work.
  • Troubleshoot and resolve complex technical issues.

 

2. Team Leadership & Training:

  • Supervise, train, and support service technicians and installation teams.
  • Schedule and assign work orders efficiently.
  • Conduct performance evaluations and provide coaching as needed.

 

3. Customer Service & Support:

  • Act as the primary point of contact for clients regarding service and installation issues.
  • Provide technical guidance and support to customers and staff.
  • Address customer complaints and ensure a high level of service satisfaction.

 

 

4. Inventory & Equipment Management:

  • Maintain inventory of parts, tools, and equipment.
  • Coordinate with suppliers for timely procurement of necessary materials.

 

5. Compliance & Safety:

  • Ensure compliance with OSHA, ADA, and other relevant safety regulations.
  • Conduct safety training for staff and enforce safety protocols.
 
Job Requirements
 

Qualifications & Skills:

  • Experience: Minimum 7 years in service and installation of patient lifts or similar medical equipment.
  • Education: Technical certification or relevant degree preferred.
  • Skills: Strong troubleshooting, mechanical, and electrical skills.
  • Leadership: Proven experience in team management and training.
  • Communication: Excellent verbal and written communication skills.
  • Technical Knowledge: Familiarity with mobility and accessibility equipment.
  • Licensing: Valid driver's license; ability to travel to job sites as needed.

 

 

Benefits / Competitive salary / Health, dental, and vision insurance / Paid time off and holidays / RRSP-401(k) with company match / Ongoing training and career development

 

If you have a passion for helping others and a strong background in service and installation, we encourage you to apply!

 

Service and Installations Manager is responsible for overseeing both the service (maintenance and repair) and installation aspects of Tollos product or system within acute or long term care facilities, managing teams of technicians to ensure timely and quality completion of both service calls and new installations, acting as a liaison between customers and the technical teams involved. 

Key responsibilities of a Service and Installations Manager might include:

  • Team Management:

Leading and supervising teams of service technicians and installation crews, assigning tasks, and monitoring performance. 

  • Scheduling and Dispatching:

Efficiently scheduling service calls and installations based on customer needs and technician availability. 

  • Quality Control:

Ensuring all service and installation work adheres to company standards and quality guidelines. 

  • Customer Service:

Addressing customer concerns, managing customer expectations, and resolving service issues. 

  • Project Management:

Overseeing complex installation projects, including budget management, timelines, and resource allocation. 

  • Technical Expertise:

Maintaining a strong understanding of the products or systems being installed and serviced to provide technical support to the team. 

  • Reporting and Analysis:

Tracking key performance metrics, generating reports on service and installation activities, and identifying areas for improvement. 

 

 

Acara Solutions is committed to ensuring equal employment opportunities for applicants and employees. We are committed to filling open positions using balanced selection criteria to avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law

Acara Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.
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